Most organization today is trying to create a culture of high performance. In fact, in most cases senior management would love to have a performance culture where people discover and solve their own problems. This will lead to increased efficiency, added value per employee and business growth. Here are a few tips to help you develop a high performance, solution oriented culture within your organization.
Customer fanaticism. Go beyond customer focus. It is too corporate! Love your customer to the extent of becoming a fanatic regarding their happiness; when discussing issues and making decisions focus on the customer. This may also mean that you avoid parking your car in front of the office, leaving your customers to keep looking for parking.
Terrorize comport zones. Considering the rapid change taking place everywhere, especially the economic situation in Pakistan, it is only fair to fasten your seat belts and accelerate into the unknown. Move beyond feedback to feed forward.
Assassinate your ago. This is easier said than done. The closest enemy of ago is humility. Practice it.
Be parliamentarians. The best way of getting things done is to get a buy n from stakeholders and involve them in discussions. Argue. Fight. Have conflicts but all in the spirit of customer fanaticism.
Play like titans (from the movie Remember the Titans). Once the discussion is over and the decision made, execute like a team. There is no looking back. Doubting intent kills trust in teams.
Behave like Munna Bhai in relationships. Socialize and network with colleagues. They are perhaps closer than an extended family. People who do not form strong bonds with colleagues and customers will forever be faking it and it will come through. Be happy at work and with people. You will only find unreasonable people. You will only find unreasonable people if you fail to reason well with them.
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